AI-Driven Customer Experience

strategy.

Working with your ORGANISATION to design & DELIVER business-changing AI-DRIVEN user, customer and passenger experiences.

your FLEXIBLE, strategic experience design support.

UX CONSULTANT/ AI / TRAINER & MENTOR/ UX/cx TEAM BUILDER.

THIS YOU?

 
 
 
 

Unlock the full potential of AI and deepen your understanding with our expert guidance and insights.

PASSENGERs demand a better experience BUT you’re CONSTRAINED BY CAPACITY, LoS or existing infrastructure.

You’ve paid through the nose for a website that’s failing you.

You’re the UX ‘person’ in your organisation (surely you do everything, right?) & would appreciate a little support

You’re a digital agency needing flexible UX support and strategy

You’re a middle manager or company director struggling with passenger, user or customer buy-in or a less than average NPS score.

You’re organising an event and need an experienced and engaging speaker, workshop facilitator or panel chair

Get in touch TO START YOUR JOURNEY. I promise you’ll get an answer within 24 hours.

Delivery

 

Strategy

AI STrategy | BUSINESS EXPERIENCE STRATEGY & GOAL SETTING | WEBSITE AUDITS | Passenger AUDITS |HEURISTIC REVIEWS | CONTENT AUDIT | PERSONA DEVELOPMENT | DATA STRATEGY | UX ROADMAPPING |


 

research

PASSENGER, USER & CUSTOMER INTERVIEWS | FOCUS GROUPS | JOURNEY MAPPING | EMPATHY MAPPING |ANALYTICS REVIEW | COMPETITOR ANALYSIS | INTERNAL STAKEHOLDER INTERVIEWS


 

understand

AI STRATEGY | DATA ANALYSIS | THEMATIC ANALYSIS | heuristic evaluation | accessibility auditing


 

DESIGN

wireframing [i love pen & paper but if you need something a little more interactive, i work with some very clever people who are great at what they do].


 

report

INSIGHTs & RECOMMENDATIONS BASED ON ACTUAL DATA NOT Assumptions


 

ACTION TO IMPACT

EXPERIENCE STRATEGY IS NOT HANDING YOU A REPORT AND WALKING AWAY.

What People like you Are Saying

 

Helena increased visits to our site by over 50%, resulting in a further increase in online bookings of 30% and an increase in sales of 60%. These figures continue to grow on a monthly basis.”

— Director, E-Commerce

 

“Helena improved our digital and online presence to such an extent that our client portfolio doubled in less than 12 months.

— Director, Business Consulting

“Helena's consultancy has supported us in gaining buy-in for UX from senior leadership and guide a strategic, business-focussed approach to embedding a dedicated UX function.”

— UX Manager, Manufacturing

 

“We would recommend Helena to any organisation embarking on UX/UI for the first time and needing to kick start a project.”

— Digital Lead, Software Electronics

start your journey